Immediate Hiring Rm2200 Basic [english & Malay Speaker] Customer Service Executive @ Pj
Petaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia
Job Description
MohonKelayakan
- SPM AND ABOVE IS ENCOURAGED TO APPLY.
- FLUENT IN ENGLISH AS THE PERSON NEED TO DEAL WITH ENGLISH SPEAKING CLIENTS.
- BASIC MALAY REQUIRED
- WILLING TO WORK ON ROTATIONAL SHIFT ( 5.5 DAYS WORKS A WEEK)
- MONDAY -FRIDAY (7.30 AM -6 PM) & ( 8 AM -5 PM)
- ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
- AVAILABLE TO START WORK BY AUG 2024
- ADDRESS CUSTOMER INQUIRIES REGARDING PRODUCTS, SERVICES, AND TECHNICAL ISSUES THROUGH VARIOUS INTERACATIONS SUCH AS INBOUND CALLS , EMAIL, AND LIVE CHAT.
- MANAGE AND COORDINATE CUSTOMER SERVICE REQUESTS, INCLUDING SCHEDULING REPAIRS AND MAINTENANCE TASKS. HANDLE WARRANTY CLAIMS, PROCESS REPAIR ORDERS, AND KEEP CUSTOMERS INFORMED OF THEIR REQUEST STATUS WHILE PROVIDING COST ESTIMATES FOR NON-WARRANTY REPAIRS.
- COLLECT AND ANALYZE CUSTOMER FEEDBACK, COMPLAINTS, AND SUGGESTIONS. RESOLVE ISSUES PROMPTLY, ENSURING CUSTOMER SATISFACTION AND SERVICE IMPROVEMENTS.
- IDENTIFY OPPORTUNITIES TO UPSELL ADDITIONAL PRODUCTS, SERVICES, AND EXTENDED WARRANTIES.
- BASIC SALARY M2200 + KPI UP TO RM 200
- EPF, SOCSO
- 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
- WILL PROVIDE 1 MONTH OF PAID TRAINING
- NEAR TO LRT STATION
Maukerja
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1060884
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:2200 per month
-
Employment StatusPermanent
-
Job LocationPetaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia
-
EducationNot mentioned