Job Description

Immediate Hiring With Bacis Salary RM 2800 (Mandarin Speaker) Customer Service Support AT Petaling JayaFollowUp to MYR2,800 Per Month,Fresh GraduatesFast ResponseBe an early applicant!Posted an hour ago \xe2\x80\xa2 Closing 20 Oct 2024Be an early applicant!SaveApplyRequirements

• SPM AND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN MANDARIN AS THE PERSON NEED TO DEAL WITH MANDARIN SPEAKING CLIENTS.
• BASIC ENGLISH
• WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
• WORKING HOURS: 7 AM UNTIL 3 AM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
• AVAILABLE TO START WORK BY AUG SEPTEMBER

Responsibilities

• HANDLE COMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH CUSTOMER.
• ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
• RESOLVES SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER\'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLVED.
• MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS\' COMPLAINTS
• PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

Benefits

• BASIC SALARY M2800 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
• NEARBY LRT STATION ARA DAMANSARA

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