Implementation Assistant
Job Description
(JD)
Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
Manage call and document implementation related items as per standard operating procedures.
Identifying, escalating priority issues and reporting to management for critical issues raised.
To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
To independently manage the timeline to ensure smooth implementation process executed to customers\' satisfactory
To implement the transaction banking services to customers within SLA
To independently manage stakeholders (Sales / RM / IT) for all enquiries in regard to transaction banking products and services
To assist the team in preparing reports for internal updating
Perform trainings to internal stakeholders / customers
To be involved in migration of systems.
To carry out any other duties as directed by Supervisor/ Management
Key Skills / Knowledge and Behaviors (if applicable)
Excellent communication skills
Good computer skills; Eg: Excel, Word
Ability to work under strict timelines, budget and produce high quality deliverables.
Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.
Demonstrates leadership with a penchant for problem-solving
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Job Detail
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Job IdJD892111
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned