Job Description

RESPONSIBILITES - Handle inbound telephone interaction for Conventional and Islamic Bank customers. - Handle inquiries or requests that are received via other electronic channels (emails or internet banking). - Provide correct information and resolve problem efficiently within time frame. - To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality. - Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected. - Handling customer complaints. - Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints). - Exercise sound credit, customer service in accordance to the Bank objective, policies and guidelines. REQUIREMENTS - Bachelor\xe2\x80\x99s Degree in any field. - Possess working experience in Financial Services Industry or contact centre is an added advantage. - Good communication skills in English and Bahasa Malaysia. - Ability to converse in Mandarin or Cantonese is an advantage. - Possess the basic knowledge of financial products and services. - Pleasant personality with a positive attitude. - Interpersonal skills in handling / attending to customer\xe2\x80\x99s complaint at point of contact. - General knowledge in complaint management, banking policies and regulations. - Customer centric and a strong team player.
Vision A Premier Partner For Financial Growth & Innovative Services Mission To provide innovative financial solutions and services to target customers in order to generate profits and create values for our shareholders & other stakeholders. In doing so, we provide opportunities for employees to contribute & excel; and be competitive in providing our solutions & services to our valued customers. We shall conduct our business with integrity and professionalism in compliance with good corporate governance, principles and practices. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline \xe2\x80\x9cAlways about you\xe2\x80\x9d, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It\xe2\x80\x99s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5