Job Description

About the role

This is a full-time customer service role based in Petaling Jaya, Selangor. The successful candidate will be responsible for providing high-quality inbound customer support for a leading digital banking provider. This is an excellent opportunity for individuals passionate about delivering exceptional customer experiences.

:

Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously. Providing accurate information and resolving customer issues related to digital banking products and services. Maintaining a high level of product knowledge to effectively support customer need. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. To meet the Key Performance Indicator (KPI) monthly. Collaborating with cross-functional teams to improve processes and customer experience. Demonstrating empathy and understanding when dealing with customers. Assisting customers with online banking, mobile banking, and other digital banking-related inquiries. Respond to customer inquiries via email in a timely and professional manner.

Requirements :

Minimum of 1-2 years of customer service experience in a contact centre environment. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance) are welcome to apply. Excellent verbal and written communication skills in English is mandatory. Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns Commitment to delivering exceptional customer service and a passion for exceeding customer expectations Possess a Diploma or Degree in related fields. The ability to speak in Mandarin will be an added advantage. Ability to work in a fast-paced environment and handle high call volumes, live chat, inquiries, and emails. Proficient in Microsoft Office and experience working with CRM systems. Familiarity with digital banking products and services. Ability to work flexible hours, including weekends (24/7) successfully passed assesment

Benefits :

Basic Salary: RM 2,400- RM 3,000 - Based on relevant working experience. Mandarin Language: RM500 Shift Monthly Allowance: Up to RM300 (applicable for evening and night shift only) Quaterly KPI monthly allowance - RM400- RM1,800.00 (Min to Max) Bonus Training: up to RM500, T&C applies Probation Bonus (if completed 3 months of service and passed probation) : up to Rm500, T&C applies

Job Details :

Working Location - CP Tower Section 16, Petaling Jaya, ( Near the MRT Phileo Damansara station ) Working hours - 24-7 rotation shifts- Monday - Sunday, 5 working days & 2 rotational off days (7am- 4pm, 9am- 6pm, 2pm- 11pm, 10.30pm - 7.30am) 1 month of paid training is provided

What we offer

At

Agensi Pekerjaan Brandt Global Search Sdn Bhd

, we are dedicated to fostering a collaborative and supportive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development. Additionally, we prioritise employee well-being and work-life balance through various health and wellness initiatives.

About us

Agensi Pekerjaan Brandt Global Search Sdn Bhd

is a leading recruitment agency that specializes in connecting top talent with prestigious organisations across Malaysia. With a strong track record of success, we are committed to helping our clients and candidates achieve their goals. Join our dynamic team and be a part of our continued growth and success.

Apply now for this exciting opportunity!

for faster response please Whatsapp your Resume to Recruiter Ms. Soraya at 013-5330794.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,400.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person