\xe2\x80\xa2 Acts a key point of contact between an organisation and its clients. \xe2\x80\xa2 Possess thorough telco product knowledge and involved in product / service sales and sell our unique furnished suite solution to various clients within the industry segment. \xe2\x80\xa2 Manage their set of accounts through proactive outreach to their clients on regular basis. \xe2\x80\xa2 Manage their client\xe2\x80\x99s renewals of their services, grow the account through active up-selling. \xe2\x80\xa2 Able to effectively communicate with both internal stakeholders and customers. \xe2\x80\xa2 Ensure SLA and high level of client satisfaction is maintained by hitting their NPS target. \xe2\x80\xa2 Responsible for achieving monthly, quarterly, and annual sales target. \xe2\x80\xa2 Adhere to established SOP. \xe2\x80\xa2 Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\xe2\x80\x99s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\xe2\x80\x99s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent