Job Description

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia\xe2\x80\x99s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?\xe2\x80\x8b

• Evaluate and analyze current inside sales processes to identify inefficiencies and areas for improvement.
• Develop and implement streamlined sales processes to enhance productivity and effectiveness.
• Ensure all processes adhere to industry best practices and company standards.
• Identify opportunities for automation within the inside sales workflow to enhance sales efficiency.
• Design, develop, and deploy automated solutions to improve operational efficiency.
• Maintain and manage automation tools and software to ensure optimal performance.
• Work closely with IT to develop and execute the implementation of automation strategies to streamline sales activities such as lead scoring, follow-ups, email campaigns, and data entry.
• Ensure seamless integration of automation tools with existing CRM and sales systems.
• Oversee the collection and management of sales data to ensure accuracy and completeness.
• Analyze sales data to identify trends, measure the impact of automation initiatives, and provide insights for improvement.
• Create and maintain reports and dashboards to monitor sales performance and the impact of automation.
• Train inside sales team members on new processes and automation tools.
• Provide ongoing support and troubleshooting for automated systems.
• Develop training materials and documentation for process updates and new automation tools.
• Collaborate with sales leadership to understand business objectives and requirements.
• Work closely with IT and other departments to integrate automation tools seamlessly.
• Communicate project progress, outcomes, and insights to stakeholders effectively.
• Ensure that all sales processes and automations comply with relevant regulations and standards.
• Conduct regular audits and quality checks to maintain high standards of performance and compliance.
• Work closely with sales leadership to understand business goals and align automation initiatives accordingly.
• Collaborate with IT and external vendors to ensure the effective implementation and integration of automation solutions.
• Engage with product & marketing, operation and other departments to ensure cohesive and aligned sales operations.
• Stay updated with the latest trends and advancements in sales automation and operations.
• Identify and evaluate new technologies and methodologies to continuously improve Inside Sales Automation processes.
• Foster a culture of innovation and continuous improvement within the Inside Sales operations team.

What do you need to have for the role?

• Bachelor\xe2\x80\x99s degree in Business Administration, Information Technology, Engineering, or a related field.
• Proven experience (5+ years) in process analysis, optimization, and implementation within a sales or operational environment.
• Experience in data management, reporting, and analytics to drive business insights and decision-making.
• Previous involvement in training and supporting teams on new processes and automation tools.
• Ability to evaluate and analyze current processes, identify inefficiencies, and propose effective solutions.
• Skill in developing and implementing streamlined processes to enhance productivity and effectiveness.
• Proficiency in designing, developing, and deploying automated solutions to improve operational efficiency.
• Capability to oversee and manage sales data, ensuring accuracy, completeness, and leveraging it for meaningful insights.

What\xe2\x80\x99s next?

• Once you\xe2\x80\x99ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance \xe2\x80\x94 regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Maxis