Job Description

Position Title: Operations Specialist I Contract Period: 12 months (Renewable) Salary Offered: Up to RM3,800 Working Location: Q Sentral, Kuala Lumpur Sentral, 50470 Kuala Lumpur Working Hours: Monday to Fridays, 9.00 a.m. to 6.00 p.m. Job Summary: Insurance Operations is responsible for the day-to-day delivery of the company\xe2\x80\x99s insurance solutions/flexi benefits administration. They provide administrative and technical support to client-facing brokers, and provide support to clients by responding to insurance transaction queries. An Insurance Operations Administrator plays an important role in day-to-day operational support. Job Scope & Responsibility:

• Ensures timely and accurate production/processing of relevant documents/information (includes report preparation)
• Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and performance standards
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Manage employee\'s insurance selection
• Manage and respond to employee\'s movements
• Manage and respond to employee inquiries through hotline/email
• Flexible claim adjudication (medical, vacation, utilities bill and etc)
• Generate report (claim, insurance selection and etc)
• Perform validation and reconciliation to ensure data accuracy

Job Requirements:

• Candidates must possess a Diploma, Bachelor\'s Degree or higher in relevant field.
• At least 1 year of working experience in insurance/claim related roles will be added as an advantage.
• Technically proficient with IT equipment and Microsoft Office applications especially Microsoft Excel.
• Strong oral and written communication skills.
• Strong analytical skills.
• Teamwork and collaboration.

For further enquiries, please Whatsapp 017-6700860 (Deanna). Job Type: Contract Salary: Up to RM3,800.00 per month Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)