Job Description

A leading insurance broker and risk advisor with offices in Kuala Lumpur and Penang, established in 1982. The firm supports diverse industries with expertise in insurance placement, claims advocacy, and risk consulting. Backed by a global network of specialists across risk, strategy, and consulting, it combines international resources with local market insights to deliver innovative and tailored solutions. Its mission is to help organizations manage uncertainty, protect assets, and achieve sustainable growth in an evolving business landscape.

• Processing claims within turnaround time includes verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlement.
• Facilitate a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions.
• Ensure final outputs are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned.
• Support ad-hoc tasks as assigned.
• Team Player to ensure contact center KPIs are met

Requirement

• Good Proficiency in using MS Office (Excel, Word)
• Ability to understand, speak, read, and write English & Chinese is required.
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven.
• A team player who is hardworking, able to prioritize and meet deadlines.
• Possess good problem-solving ability, interpersonal skills.
• Strong organizational and time management skills.
• Able to work independently within TATs and contribute as a team player.
• Strong Oral and written communication skills
• Must be able to work in a high stress environment
• Minimum 1-3 years of experience in the insurance industry.
• Insurance knowledge (Life or Employee Health Benefit) will be extra advantage.
• Candidate must possess at least a diploma preferably of any field

Monday - Friday (Hybrid)
6 months contract
Observe Hong Kong public holiday
Kindly share your resume to . Include subject: "Admin - Insurance Operation"
Wilayah Persekutuan

Skills Required