Job Description

Mohon

Kelayakan

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• Internship and Fresh graduates are encouraged to apply.
• Have knowledge of customer service principles and practices
• Possess good interpersonal and communication skills
• Understand basic operation of computer software applications
• Fast learner and self-motivated
• Team-oriented and service minded
• Ability to multi-task, prioritize and manage time effectively
• Proficient in English and Mandarin as this role required to liaise with Mandarin speaker clients

Tanggungjawab

This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

• To deal directly with customers by phone, email, live chat, and social media.
• To resolves product or service problems by clarifying and understanding customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To ensures and provides quality service to both internal and external customers.
• To maintain customer records by updating account information.
• Record details of inquiries, comments, and complaints.
• To compile reports on overall customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• To complete any other tasks assigned by the management from time to time.

Manfaat

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Coverage
• Career Progression opportunities
• 5 days works a week

Manfaat tambahan

• 5 Working Days
• Training Provided
• Allowance Provided

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