Job Description

(Intern / Fresh Graduate Friendly)

Location:

Cyberjaya, Selangor

Note:

This is a full on-site position. Remote work is not available.

Are you passionate about retail, e-commerce, and digital content creation? Join our team and gain hands-on experience across both physical retail operations and online store management. This role is ideal for interns or fresh graduates looking to launch their career in retail, digital marketing, and e-commerce.

Job Responsibilities1. E-Commerce & Website Management

Assist in managing and processing orders on platforms such as Shopee, Lazada, TikTok Shop, and Facebook. Update and maintain product listings (titles, images, descriptions, pricing) on the website and online marketplaces. Monitor website content and report issues such as broken links or incorrect product details.

2. Order Coordination & Fulfillment

Track online orders from placement to delivery and ensure timely dispatch. Coordinate with delivery partners and follow up on delayed shipments. Provide customers with updates on order status when necessary.

3. Data Entry & Performance Reporting

Assist in preparing daily or weekly sales and performance reports. Record and organize customer inquiries and feedback. Track digital campaign performance and marketing activities.

4. Customer Support & Inquiries

Attend to customer inquiries via walk-in, phone, and online channels. Recommend suitable baking tools and ingredients based on customer needs. Provide basic customer support or escalate issues to senior staff when required. Follow up with customers for after-sales support and feedback.

5. Social Media & Marketing Support

Assist in creating engaging content such as product features, baking tips, and short videos. Capture photos and video clips of products and promotions for online use. Support promotional activities, in-store sampling, and mini campaigns.

6. General Administrative Support

Prepare documents including invoices, receipts, delivery orders, and packing slips. Organize and file records; help maintain updated stock and price lists.

7. Product Display & Merchandising

Restock and arrange shelves to maintain a clean and appealing store presentation. Ensure products are correctly labeled and priced. Support visual merchandising for campaigns, festive seasons, and promotions.

8. Inventory Support

Report low-stock or out-of-stock items. Assist with stock counts and receiving deliveries. Check expiry dates and ensure proper stock rotation (FIFO).

9. Sales & Order Processing

Support daily in-store sales using the POS system. Assist in packing customer purchases and online parcels neatly. Encourage upselling by highlighting new arrivals and promotions.

10. Learning & Product Familiarity

Develop knowledge of baking tools, ingredients, and product usage. Understand the full e-commerce workflow from order placement to delivery. Gain hands-on experience in retail operations and digital processes.

11. Store Cleanliness & Maintenance

Maintain an organized, clean, and hygienic store environment. Clean demo tools, equipment, and packing areas.

12. Team Collaboration

Perform ad hoc tasks assigned by supervisors. Collaborate with store, inventory, and marketing teams for smooth daily operations.

13. Workshop & Event Assistance (if applicable)

Support preparation for baking demos, workshops, or in-store events. Assist with setup, registration, and participant interaction. Help with post-event cleanup and reporting.

Requirements

Currently pursuing or recently completed a degree in Marketing, Digital Marketing, Business, Communications, or related fields. Familiar with major social media platforms and basic digital advertising tools. Able to use content creation tools such as Canva or Adobe Creative Suite. Creative, proactive, and able to communicate effectively (written & verbal). A team player who can also work independently and responsibly. Fresh graduates and interns are strongly encouraged to apply.
Job Types: Internship, Fresh graduate

Pay: RM500.00 - RM800.00 per month

Benefits:

Flexible schedule Opportunities for promotion Professional development
Location:

Cyberjaya (Preferred)
Work Location: In person