Job Description

As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation . This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.

Front Office Executive Intern Responsibilities:

Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing. Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information. Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures. Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction. Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records. Revenue Optimization: Gain insights into revenue management and pricing strategies.

F&B operations:

Assist in daily operation: Help with day-to-day tasks in the restaurant assign by the superior. Customer Service Ordering and Inventory : Manage inventory and assist in ordering supplies. Event Support: Assist in planning and executing special event Quality control :Ensure food and service meet quality standards. Understanding and adhering to health and safety regulations in the F&B industry. Assisting with financial tasks, such as processing payments, and managing receipts.

Requirements:

Currently enrolled in a hospitality or related degree program. Strong interpersonal and communication skills. Customer service-oriented mindset. Attention to detail and strong organizational skills. Ability to work in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays.

Benefits:

Hands-on experience in key departments of the hospitality industry. Mentorship and guidance from experienced professionals. Exposure to real-world challenges and problem-solving. Networking opportunities within the hospitality sector. Allowance : RM 1000
Job Type: Internship
Contract length: 4-6 months

Pay: RM1,000.00 per month

Work Location: In person