Job Description

We are seeking a motivated IT Support Intern to join our dynamic IT team. As an intern, you will gain hands-on experience by providing end-user support, attending to IT tickets, writing knowledge articles and ensuring timely resolution of issues. This role offers a blend of remote and on-site support opportunities, allowing you to develop technical skills in various environments.Key Responsibilities:End-User Support: Provide technical assistance to end-users by resolving issues related to access issues, password and MFA setup, Microsoft Products, Windows OS, laptop and printer setup.Ticket Management: Attend to IT support tickets through Jira Service Management, diagnose issues, and lead to resolution.Documentation: Write and maintain knowledge articles to help improve the efficiency and effectiveness of the support process.Remote and On-Site Support: Offer support both remotely and on-site as required, ensuring minimal disruption to end-user productivity.Hardware Support: Troubleshoot and repair laptop hardware issues, including memory upgrades, hard drive replacements, and other hardware-related tasks.Printer Setup and Configuration: Assist in the installation and configuration of printers, ensuring they are fully operational for end-users.Learning Opportunity: Gain exposure to Microsoft 365 administration, enhancing your understanding of identity and access management.What We Offer:

• Hands-on experience in IT support.
• Exposure to both remote and on-site technical environments.
• Opportunity to learn about Microsoft Entra and other enterprise-level tools.
• Mentorship from experienced IT professionals.
• A collaborative and supportive work environment.

ResponsibilitiesRequirements

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows OS and computer hardware.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Excellent communication skills and the ability to work well in a team.
• Eagerness to learn and adapt to new technologies.

Benefits

• Opportunities for professional growth and development.
• Young, Fun and Cozy Co-working space.
• 5 working days/ week.
• Office refreshments.
• Reachable by Public Transport.
• Monthly activities & events.
• Work life balance.
• Other benefits.

SkillsIT SupportImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl