Job Description

Contract type:
Contract


Location:
Selangor


Specialisation:

Business Process Outsourcing & Global Business Service


Salary:
RM5,300 Monthly


Reference:
CR/154146


Contact details:
Tahirra Tjioe


Contact email:
tahirra.tjioe@jac-recruitment.com


Job published:
November 25, 2022 17:16



Purpose

• The [Language] Interpreter is responsible for handling telephone or video calls on demand and

renders meaning of conversations in the consecutive mode of interpretation between speakers of
[Language] and English. She/he processes information quickly and concisely, recognizes
sensitive cultural differences, and is professional and courteous at all times. The [Language]
interpreter will use appropriate industry terminology and understands common industry
procedures and practices. The calls may involve simple or complex, non-technical or technical
subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911
emergency services, Law Enforcement, Courts, and General Business.

Location

• A work from home [Language] Interpreter works from his/her home-office. It is essential to ensure

a quiet and secure environment. Note pads and writing utensils, glossaries, and dictionaries are
useful tools. The [Language] interpreter must have a dedicated landline or VoIP, and head-set
and telephone.

Responsibilities.

• Renders correct concepts and meanings between [Language] and English following complexity,

clarity, tone, and style from one language into another, upholding the correct rules for grammar
and syntax in both languages

• Provides strict renditions of the messages including every detail of the conversation, and is

prepared for challenging calls at any time

• Employs good customer service and communication skills, clear enunciation, pronunciation,

pleasant and professional voice, as well as polite forms of expressions

• Follows instructions of clients, manages the flow of the call and avoid taking over the call, as well

as avoids interaction with the limited English speaker person without the client\'s permission

• Understands interpreting protocol and terminology in the various fields of the clients
• Remains calm during calls in the event that one of the primary speakers is incoherent or upset,

especially in emergency situations

• Remains punctual and available during scheduled work hours
• Ensures access to the Internet for work related electronic communication

Skills

• Excellent listening, retention and note taking skills to maintain a high level of accuracy
• Ability to concentrate, stay detached from the conversation, and remain neutral and objective at

all times

• Ability to quickly establish personal credibility
• Ability to follow client\'s instructions closely
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at

request of the client

Qualifications

• Native Fluency in Mandarin / Cantonese and English
• Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both

Mandarin and English

• Thorough knowledge of medical and other industry terminology; on-going study of glossaries and

training materials including scripts provided by our clients

• Completion of High school education
• Education in languages/translation/interpretation and/or healthcare-related fields preferred
• A verifiable certificate from an approved medical interpreter certification provider desired
• The hiring process will include written and audio language assessments
• Must be able to see computer screen
• Constantly operates computer keyboard and mouse
• Must be able to remain in a stationary position during majority of scheduled shift

#L1-JACMY
#citymalaysia