Job Description

Application Management & Support

Collaborate with infrastructure teams to diagnose and resolve application-related issues. Apply system design principles and security best practices to maintain application stability and integrity. Ensure compliance with audit requirements and document processes accordingly. Maintain detailed system documentation (installation guides, user manuals, troubleshooting guides). Follow change management protocols for smooth application updates and modifications. Monitor application performance and proactively identify potential issues. Build strong relationships with users, IT staff, and vendors. Contribute to the development and implementation of application support best practices.

Business Support & Process Improvement

Engage with business users to identify system-related challenges and propose effective solutions. Support process enhancements through technology and automation. Assist in end-user training to maximize system utilization. Document system configurations, procedures, and troubleshooting steps.

IT Project Support & Compliance

Participate in IT project implementations involving application enhancements and integrations. Support internal and external audits by ensuring application security and access compliance. Coordinate with vendors and consultants on application improvements. Ensure adherence to IT policies, security standards, and regulatory requirements.

Education & Certifications

Bachelor's degree in IT, Computer Science, or a related field.

Technical Skills

Strong understanding of application support principles and best practices. Proficient in troubleshooting and root cause analysis. Familiarity with operating systems (Windows Server, Linux). Knowledge of SSRS reporting and workflow automation. Experience with helpdesk ticketing systems and IT support processes. Understanding of database systems (SQL Server, Oracle) and ITIL framework. Basic knowledge of network protocols and concepts.

Soft Skills

Excellent communication and stakeholder engagement abilities. Strong documentation skills and attention to detail. Ability to prioritize tasks and manage workload effectivel

Experience Requirements

Minimum 3 years of experience in IT application support, preferably with Epicor or similar ERP systems. Hands-on experience supporting ERP or business applications in a corporate environment. Proven track record of working with business users to improve system processes. Exposure to project management methodologies and IT service management. Experience coordinating with vendors and troubleshooting third-party applications. Skilled in creating user-friendly documentation and guides. Familiarity with application monitoring tools.
Job Type: Contract
Contract length: 12 months

Pay: RM4,500.00 per month

Work Location: In person