Job Description

Are you ready to embark on a thrilling journey in the world of technology support? We are seeking an enthusiastic and driven individual to join our dynamic team as an Service Desk Executive. In this role, you will play a pivotal part in delivering exceptional support to our users and ensuring their seamless experience with our cutting-edge applications. Get ready to be at the forefront of technology, troubleshooting and resolving incidents, and collaborating with a diverse group of experts! Responsibilities:

• Deliver first level incidents and service requests support in end-user computing and application supports from users
• Work closely with peers from IT Operations, ICT and/or vendors to troubleshoot and resolve issues pertaining to end-user computing and application support
• Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements
• Able to work on 24/7 shift rotation
• Other duties as assigned by the Service Desk Manager
• Respond to questions from all ticketing system, emails, and callers
• Become familiar with each client and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software

Desired Skills & Experience

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent
• 1-2 years of hands-on experience supporting end-user computing and applications in a 24/7 Service Desk environment. Fresh graduates with a passion for technology are also encouraged to apply!
• Familiarity with ITIL V3 Foundations is a plus
• High sense of urgency and motivation to succeed and have attention to details

If you are ready to embark on an exhilarating career where you can showcase your technical expertise and provide exceptional support to our users, then we can\'t wait to meet you. Join us and be part of a team that thrives on innovation and excellence in the ever-evolving world of technology support!