Job Description

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IT Assistance

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MYR1,800 - MYR2,500 Per Month

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Posted a day ago Closing 24 Feb 2025

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Requirements

• Candidate must prossess at least a Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, Advanced Degree.
• Fluent in English, Bahasa Malaysia, optionally Mandarin.
• Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
• Excellent written and verbal communication skills.
• Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
• Good problem solving skills, able to navigate unexpected situations or conditions.
• Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.
• Demonstrated leadership skills in driving teamwork excellence, conflict resolution.
• Business-minded where applicable with entrepreneurship skill to ensure business success.
• Have strong knowledge of applicable system automation, business solution softwares.

Responsibilities
Key Responsibilities: * Technical Support:

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly to minimize downtime.
• System Maintenance:

• Perform routine maintenance of IT equipment, including computers, printers, and servers.
• Update and patch software to ensure system security and efficiency.
• Network Management:

• Assist in managing the company's LAN, WAN, and internet connectivity.
• Monitor network performance and address connectivity issues.
• Inventory Management:

• Maintain an updated inventory of IT equipment and software licenses.
• Coordinate with vendors for procurement and repair services.
• User Training and Documentation:

• Train employees on the use of new software or systems.
• Create and maintain IT documentation, including user guides and procedures.
• Data Security:

• Support data backup and recovery processes.
• Ensure compliance with IT security policies and protocols.

Qualifications:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Proficiency in operating systems (Windows/Mac), MS Office, and network troubleshooting.
• Familiarity with ERP systems and database management is a plus.
• Strong problem-solving and organizational skills.
• Excellent communication and interpersonal abilities.

Benefits

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Additional Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• Overtime Pay
• Training Provided

Skills
Communication Skills Organizational Skills Time Management Problem-solving Skills
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