Job Description

Grasp Software Solutions Sdn. Bhd.

is a leading provider of innovative IT solutions, dedicated to delivering high-quality services to our clients. We are seeking a versatile and dynamic IT Coordinator & IT Operations professional to join our team and play a crucial role in both project coordination and operational excellence.

KEY RESPONSIBILITIES:

1. Project Management:

Plan, coordinate, and execute IT projects ensuring timely delivery within scope and budget Develop detailed project timelines, resource allocation plans, and risk mitigation strategies Monitor project progress using project management tools and methodologies Coordinate with technical teams, vendors, or stakeholders to ensure project alignment Conduct regular project reviews and status meetings with internal teams and clients

2. Client Management:

Serve as primary liaison between clients and technical teams throughout project lifecycle Gather and document client requirements, ensuring clear communication of expectations Conduct on-site client visits for project implementations, training, and support Manage client relationships and ensure high satisfaction levels Handle client escalations and resolve issues promptly and professionally

3. Technical Coordination:

Coordinate system implementations, integrations, and technology deployments Oversee user acceptance testing and system go-live activities Ensure proper documentation of technical specifications and project deliverables Facilitate knowledge transfer sessions between technical teams and end users

4. System Administration Support:

Monitor and maintain IT infrastructure including servers, networks, and cloud services Coordinate with technical teams on system maintenance, updates, and troubleshooting Manage IT asset inventory, licensing, and compliance requirements Support backup and disaster recovery procedures Assist with cybersecurity initiatives and compliance monitoring

5. Help Desk & User Support:

Provide first-level technical support to internal staff and clients Coordinate with technical specialists for complex issue resolution Create and maintain user guides, documentation, and knowledge base articles Conduct basic user training on software applications and IT procedures

6. Vendor & Procurement Management:

Coordinate with clients or vendor for hardware, software, and service procurement Manage clients or vendor relationships and service level agreements Process purchase orders and track IT-related expenses Evaluate clients or vendor proposals and support decision-making processes

7. Administrative Excellence:

Maintain comprehensive digital and physical filing systems Prepare reports, presentations, and documentation for management Coordinate meetings, take minutes, and track action items

8. Process Improvement:

Implement best practices for project management and operational efficiency Support the development and maintenance of IT policies and procedures Assist with quality assurance initiatives and process documentation

9. Cross-functional Collaboration:

Liaise with HR, Finance, and other departments on IT-related initiatives Support recruitment activities for IT positions including technical assessments Coordinate with external auditors and compliance officers as needed Facilitate communication between technical and non-technical stakeholders

REQUIRED QUALIFICATIONS:

1. Education & Experience:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field 1-5 years of experience in IT coordination, operations, or project management

Proven experience working in a client-facing role within the IT industry

2. Technical Skills:

Proficiency in project management tools (e.g., Microsoft Project, Jira, Asana) Strong understanding of IT infrastructure, networks, and cloud services Experience with help desk systems and ITIL frameworks Knowledge of database management and software applications

3. Core Competencies:

Excellent written and verbal communication skills in English and Malay, extra if you can speak in Tamil.

Strong analytical and problem-solving abilities

Exceptional organizational and time management skills Ability to manage multiple projects and priorities simultaneously Customer service orientation with strong interpersonal skills Previous experience in a managed services or consulting environment

4. Working Conditions:

Full-time position with occasional evening or weekend work during critical projects Regular travel to client sites as required (estimated 20-30% travel) Collaborative office environment with cross-functional teams Valid driving license and willingness to travel to client sites

5. Career Development

This role offers excellent opportunities for professional growth in both technical and management tracks. The successful candidate will gain exposure to diverse IT projects, develop strong business acumen, and build valuable client relationship skills that can lead to senior coordinator, project manager, or operations manager positions.

What We Offer?

Competitive salary package Professional development opportunities Creative freedom and collaborative environment Latest software and equipment EPF & SOCSO Mileage Claim & Allowance (T&C)
Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

How long is your notice period? When can you join us? State the date/month and year.
Language:

English (Required)
Willingness to travel:

100% (Preferred)
Work Location: In person