Job Description

The Position Key activities and deliverables:- * Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients. * Maintain T&E relat The Position Key activities and deliverables:- Provide 1st level support from a wide range of services including travel and expense, procurement and IT services, to internal and external customers and patients. Maintain T&E related employee master data (HR, Bank, Credit Card, others) End to end processing of T&E report from preparing accounting data for posting into SAP, followed by payment and reconciliation Provide ad hoc reporting and prepare T&E accrual Provide first level support attending to all inquiries related to Travel & Expense Application - Concur. Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End Ticket Lifecycle by following the incident and request management procedures. Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building Knowledge base for customer experience organization and customers. Ensure that excellent customer experience is achieved through the combination of soft skills and customer-centric mindset. Qualification and experience required Must possess at least H.S Diploma or Bachelor\'s degree in IT, Accounting or Finance preferred. Basic Knowledge in Windows, Mac and iOS in general. Supports Standard and Non-Standard Software, Hardware & Infrastructure. At least 1 year working experience in financial field and customer service Strong understanding of Travel & Expense technology - Concur and reporting tool Strong excel, analytical and problem solving skills Good understanding and knowledge in ERP system - SAP is an added advantage Finance or accounting background. Fluent in English and Mandarin with excellent written and oral communications skills is required as the role will required to support our counterpart in China/Taiwan Able to work on shift example from 1pm to 10pm for Mandarin IT team. Fresh graduates are encouraged to apply. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\'ve become one of the world\'s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. Roche is an Equal Opportunity Employer.

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