Job Description

Position : Customer Support Specialist - Mandarin Speaker

Tenure: 1 year contract (Renewable Basis converted to permanent)

Salary :

- RM 3500 during probation

- RM 4,100 after 3 months probation

Working hour : Monday - Friday (9 AM - 5:30PM)

Location : Wisma E & C (Semantan)

Job Responsibilities

Delivers consistent provision of professional, donor-focused customer service through Social

Media, Mobile Applications, emails, LIVE Chats, Inbound Calls, and any other medium of communication used

Reviews and responds to comments concerning fundraising matters made on social channels in a timely, friendly, and professional manner, to educate and create positive connections with donors, prospect donors, and the general public.

Showing empathy while providing thoughtful and prompt resolutions. Develops a friendly rapport with donors.

Provides thoughtful, strategic insights regarding donor requests and service-related trends for development purposes.

Maintains regular/reliable attendance and assists operational events that may require additional hours.

Performs similar tasks as per other DCAs to ensure continuity during shrinkage.

Work closely with Donation Processing, Database Management, and Retention Team.

Work closely with Communication & Digital Acquisition team.

Works as a member of any specific new/existing projects or initiatives as assigned by fundraising Associate/Officer/Specialist.

Perform any other reasonably related duties as assigned by Fundraising Officer/Specialist

Job Requirement

Bachelor's Degree in any related field * Excellent communication in Mandarin language is required due to business needs

Minimum 2 years working experience in Customer Service operations or Call Centre * Able to speak and write good English

• Candidates must be able to start work on contract basis

Interested candidates kindly click "Quick Apply" to apply

Sub Specialization : Services;Customer Services
Type of Employment : Contract
Minimum Experience : 1 Year
Work Location : Kuala Lumpur