Sales Support Specialist (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
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Job Title: Sales Support Specialist (Mandarin Speaker) Imagine being able to partner with global technology leaders in a company that cares about YOU \xe2\x80\x93 your professional growth, your success, and your community.
We are looking for a Sales Support Specialist to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world\'s greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Will
- Prepares quotes for contract renewal and RFP/RFI responses
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Updating and managing Excel spreadsheets
- Dealing with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and booking reconciliation
- Performs QA self-check and peers-check
- Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
- Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
- Prioritizes tasks to meet deadlines, paying attention to details
- Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Effectively maintain and improve Knowledge Base Tool
- Effectively identify and call out operational risks to management for review and consideration
- Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
- Other duties, as assigned
- Graduates with a Diploma/Degree, up to 2 years of relevant working experience preferred
- Intermediate to moderate knowledge in Microsoft packages (Word, Excel)
- Strong attention to detail
- Possess effective verbal and written communication skills
- Handle confidential information with complete integrity
- Ability to work independently with team-player mindset
- Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
- Ability to identify, analyze, problem-solve, and begin to recommend corrective action for moderately complex issues
- Ability to focus on customer needs and communicate with higher level staff, as needed
- Ability to work under pressure and tight deadlines with guidance from senior team members
- Ability to follow scripts and/or processes according to contractual agreements
- Ability to multi-task, prioritize, and manage time effectively
- Ability to follow established procedures and practices
- Aptitude to learn new technology and data
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Job Detail
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Job IdJD918589
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned