Job Description

Company DescriptionAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we\'ve been doing just that. Our technology helped people put a man on the moon.We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world\'s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.Binge-watch any shows, use social media or shop online lately? You\'ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That\'s us, too.We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital\xc2\xae, G-Technology\xe2\x84\xa2, SanDisk\xc2\xae and WD\xc2\xae brands.Today\'s exceptional challenges require your unique skills. It\'s You & Western Digital. Together, we\'re the next BIG thing in data.We are looking for an experienced leader to elevate our IT operations within a global enterprise. The role encompasses management of endpoint architecture, IT asset management, telecom expense management, and site support. Your mission will be to drive strategic IT projects that enhance system functionality, elevate cost efficiency, and achieve alignment with our business strategies.Key Responsibilities

• Strategic Leadership: Craft and execute IT strategies directly supporting corporate goals.
• Team Management: Guide and nurture the IT team to ensure peak performance and strategic alignment with business objectives.
• Technology Oversight: Manage IT systems and infrastructure, prioritizing security, reliability, and scalability. Identify technology needs and make recommendations to business decision-makers.
• Endpoint Architecture: Administer a global environment of Windows/Mac endpoints. Drive automation, shift-left and self-service initiatives.
• Sites\' Operation: oversee the different aspect of the IT operation at the different sites, End-user computing and Services, Conf. rooms operation, executive support, budget control, site\'s expandsion/downsizing, mobility. Ensure service levelr are met and satisfaction is achieved.
• IT Asset Management: Govern the IT asset management lifecycle with a focus on achieving cost savings, ensuring compliance, and maintaining transparency with all business stakeholders.
• Telecom Expense Management: Strategically manage telecommunications spending to optimize investment and support evolving business communication needs.
• Operational Excellence: Ensure the provision of top-tier IT support across all locations, focusing on system functionality and enhancing user experience through proactive service management. Ensure IT processess are service oriented and business focused, providing details and summary reporting for key metrics.

QualificationsSkills

• Leadership: Demonstrated ability to inspire and lead teams in a dynamic and changing business environment. Lead, mentor and develop team members.
• Communication: Exceptional communication and interpersonal skills, essential for engaging with diverse stakeholders and leading cross-functional teams.
• Technical Proficiency: Expertise in SCCM/Intune and JAMF within a global enterprise. Familiarity with current IT trends, such as cloud technologies and cybersecurity tools.
• IT Asset Management: Extensive expertise in managing the lifecycle of IT assets, from acquisition to disposal. Proficient in creating processes that ensure compliance, enhance transparency, and drive cost savings across the organization.
• Process Mastery: Deep understanding of ITIL/ITSM frameworks, with practical experience in applying these processes to real-world business challenges.
• Analytical Thinking: Strong analytical skills with a proven track record in using data to inform decisions and drive business improvements.
• Organizational Skills: Outstanding ability to plan, organize, and prioritize work effectively, even under tight deadlines. Skilled in structuring tasks and projects to maximize productivity and minimize risk.
• Innovation: A strong proponent of continuous improvement, leveraging innovative solutions to enhance business operations and IT services.

Experience

• Strategic IT Leadership: At least 10 years of progressive leadership in IT, demonstrating tangible contributions to business strategy and operational efficiency.
• Team and Culture Development: Proven experience in managing diverse teams and cultivating a culture that supports growth, inclusivity, and collaboration.
• Technical and Budget Management: Hands-on experience with technical projects and financial acumen in managing IT budgets. Demonstrated capability in vendor negotiations and optimizing resource allocation.
• Servicesability mindset: Implemented operational best practices and continuous Service Management improvement

Education

• Required: Bachelor\'s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Preferred: Master\'s degree in a related field.
• Certifications: ITIL Foundation required; advanced certifications in project management (PMP), cybersecurity (CISSP), or process improvement (Six Sigma) highly regarded.

Additional InformationWestern Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital\'s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to .

Western Digital