Job Description

About the company:

Our client is a shared services company that provides HR, Finance, and IT support to fast-growing businesses. They handle essential operational functions, allowing their clients to focus on building great products. Their IT services include hardware leasing, software license management, infrastructure maintenance, and end-user support.

Responsibilities:

Client IT Operations

Act as primary IT contact for multiple clients. Set up and maintain laptops, desktops, peripherals, and software. Manage hardware deployment, returns, and software licenses. Troubleshoot IT issues and enforce endpoint security. Track IT assets and support procurement planning.

System & Network Support

Administer email, collaboration tools, shared drives, and user access. Handle onboarding/offboarding and account provisioning. Support basic network and infrastructure needs. Maintain patching, backups, and SaaS platforms.

Governance, Documentation & Process Improvement

Develop and maintain IT policies, SOPs, and documentation. Standardize workflows and support procedures. Identify opportunities to improve IT processes and productivity. Support audits and ensure consistent IT practices across clients.

Requirements:

4-6 years of experience in IT support, system administration, or helpdesk engineering. Strong

troubleshooting

skills on Windows, macOS, and Linux.

Hands-on experience with workstation setups, remote support, and IT infrastructure

. Familiarity with SaaS platforms and cloud admin panels (e.g., Google Admin, Office 365). Knowledge of

cybersecurity practices is a must

. Good documentation, communication, and multitasking skills. Diploma or Degree in IT, Computer Science, or related field preferred. Experience in shared services or MSP environment is a plus. Familiarity with network devices (routers, switches, APs) is an advantage.
Job Types: Full-time, Permanent

Pay: Up to RM8,000.00 per month

Benefits:

Opportunities for promotion Professional development
Experience:

IT support: 4 years (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person