Job Description

Job Responsibility Technical Support: Provide frontline technical support to end-users by diagnosing and resolving hardware, software, and network-related issues promptly and effectively Hardware Maintenance: Perform routine maintenance, repairs, upgrades, and installations of computer hardware components, peripherals, and devices to ensure optimal performance and reliability Software Management: Install, configure, and update operating systems, software applications, drivers, and patches across various platforms to maintain system security and compatibility Network Administration: Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, firewalls and wireless access points, to ensure seamless connectivity and data transmission Data Backup and Recovery: Implement and oversee backup procedures to safeguard critical data and ensure disaster recovery readiness in the event of system failures, data breaches, or other emergencies Security Compliance: Enforce IT security policies, protocols, and best practices to protect against cyber threats, malware, unauthorized access, and data breaches, and conduct periodic security audits and assessment Computer Purchase: Facilitate the purchase process for new computers, obtaining price quotes, and recommending suitable hardware configurations based on organizational needs and budget constraints Job Requirements Ability to multitask, prioritize tasks, and work efficiently under pressure to meet deadlines and address urgent issues Proficiency in using computer systems, electronic devices, and information management software to effectively perform job duties Excellent communication skills, both verbal and written, to interact with end-users and communicate technical information clearly and concisely Strong interpersonal skills Job Benifits KWSP SOCSO Medical claim included Annual and medical leave shall be in accordance with the prevailing Labour Law

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