Job Description

Requirements

• Perform IT helpdesk support including call handling, emails, follow-up action, coordination and escalation.
• Monitor the IT System health status, network performance and security control.
• Handle Public Clouds such as AWS, Azure and Azure Intune.
• Monitor junior team members\xe2\x80\x99 performance and workloads
• Perform 1st/2nd level troubleshooting for hardware/software and network issues
• Manage and track IT assets for both hardware/software and license
• Perform new installations and updates for end-user computing
• Manage and coordinate with vendor for project deployment or troubleshooting
• Work with regional and group for group level project
• IT budget management and planning
• Monitor and follow up for all internal and external system/infrastructure within the organization
• Perform/monitor data backups and data recovery operations
• Responsible create and update department SOP\xe2\x80\x99s
• Manage and deploy solutions involving a variety of technologies, including, Email Server, router, switches, firewall and Wi-Fi
• Ensure compliance to all ISO requirements, perform IT audit, participate in internal audit and maintain the associated records & documentation.
• Plan IT equipment maintenance accordingly.

Responsibility

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent.
• At least 3-5 years of working experience in the related field is required.
• Required Skill(s): VMware Server Engineer, O365 (email, share Point, Team and etc), VMware, Windows Server AD, Networking, Firewall, Core Switch , Manage switch, Aruba Controller, Sans Storage, DNS, DHCP Skill Set.
• Able to work independently.
• Able to take initiative to resolve problem.
• Able to work outside of standard working hours when needed.
• Willing to travel when required.

Benefits

• Career Advancement
• Competitive salary package
• Training & Development

Job Types: Full-time, Permanent Salary: RM3,000.00 per month Benefits:

• Free parking
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Application Question(s):

• Notice Period

Education:

• Bachelor\'s (Preferred)

Experience:

• IT support: 3 years (Required)

Language:

• English (Required)

License/Certification:

• D (Required)

Willingness to travel:

• 75% (Required)