Job Description

JOB DESCRIPTION

Serve as the first point of contact for customers, providing assistance on both technical and service-related matters. Assess and resolve basic IT issues related to software, systems, and escalate complex cases to the technical team when required. Maintain accurate records of customer interactions, technical issues, and resolutions using ticketing systems. Handle customer inquiries, requests, and complaints promptly and professionally to ensure customer satisfaction. Collaborate with other departments to ensure seamless communication and efficient problem resolution. Assist in coordinating company events, system demonstrations, or customer engagement activities when required. Prepare reports and updates on support activities, feedback, and recurring issues to improve service quality.

REQUIREMENTS

Diploma or Degree in Information Technology, Computer Science, Business, Marketing, Communications, or a related field. Prior experience in IT support, helpdesk, or customer service is an advantage. Strong IT literacy and problem-solving skills. Excellent communication and interpersonal abilities. Proactive, organized, and able to work independently or within a team.

OTHER BENEFITS:

Health insurance Attendance allowance Full stocked pantry
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

What is your expected salary range for this role?
Work Location: In person