It Helpdesk Support (contract, Shift)

Kuala Lumpur, Malaysia
Allianz
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Job Description


22695 | IT & Tech Engineering | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary

JOB PURPOSE/ROLE/SUMMARY

  • Respond to requests for technical assistance in person via phone, electronically
  • Research questions using available information resources
  • Follow standard Helpdesk procedures
  • Advise user on appropriate action
  • Log all help desk interactions
  • Prepare activity reports
KEY RESPONSIBILITIES
  • Administer help desk software
  • Respond and resolve IT Helpdesk cases within SLA commitment
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and update
  • Any other duties as and when deemed necessary
  • Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
KEY REQUIREMENTS/SKILLS/EXPERIENCE
  • Diploma/Bachelor in any IT field with relevant working experience
  • Candidate with at least 2-3 years of working experience in helpdesk/service desk - software & application support as well as troubleshooting
  • Experience/exposure to insurance industry would be an added advantage
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Allianz

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Job Detail

  • Job Id
    JD902186
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned
 
 
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