It Helpdesk Support (contract, Shift)

Malaysia, Malaysia

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You\'ll be responsible for:

Administer help desk software
Respond and resolve IT Helpdesk cases within SLA commitment
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and update
Any other duties as and when deemed necessary
Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented

Important to your success:

Diploma/Bachelor in any IT field with relevant working experience
Candidate with at least 2-3 years of working experience in helpdesk/service desk software & application support as well as troubleshooting
Experience/exposure to insurance industry would be an added advantage

gradmalaysia

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