Job Description

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia\'s most inspiring telcotech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians. Candidate must be able to work on this quality : Managing operation of Complex IT infrastructure with Cloud & Virtualization technologies, Windows, Linux, Solaris, Ansible, SAN & Ceph Storage, Backup Systems. Experience and knowledge of Defendable Architecture and Zero Trust model. Supporting Project teams to understand requirements and developing detail plan and implement Infrastructure services to meet project needs. Executing overall Infrastructure Blueprint and Architecture development, maintaining a standardized and operational effective infrastructure environment. Manage high level view inventory to ensure sufficient capacity is available to deliver efficient Infrastructure services. Advanced experience using IT security systems and tools, such as nmap, Wireshark, Splunk, and basic Linux administration commands. Experience and knowledge of Managed Service, IT Governance and Outsourcing model. Duties and Responsibilities : Execution of various IT Infra Projects and operational tasks Manage & operate complex IT infrastructure where consist of Public Cloud and On-premises Hypervisor technologies, K8S Platforms, Multiple OS (Operating System), DB, Storages and Backup technologies. Team player in planning, managing, and operating when required for any diagnosis, detailed design, and deployment of all IT Platform related processes and technologies. Collaborate with Information Security, Application DevOps and other Infrastructure architect peers on overall roadmap and priorities for new projects and operation requirements. Ascertain infrastructure services are secured, protecting the confidentiality, integrity, and availability of data, ideally to accredited standards (e.g. ISO 27001 or PCIDSS). Contact product principal / OEM partners for technical advice and best practices. Support peers in operation activities and conduct knowledge transfer to peers. Be accountable for other certain works as assigned from immediate superior level, proactively identify opportunities to advance the success of the business. Provide technical guidance and on the job training to colleagues and junior staff. Collaborate with partners and key stakeholders for incident management and problem management. Lead and perform troubleshooting of complex issues and problem. Work with partners to provide RCA and improvement plan. Improve operation efficiency by collaborate with automation team. Ensure all Platform assets and configurations are compliance with CelcomDigi IT and Security Policies. Inventory Management Have a full view of the overall Infrastructure Inventory and keep the information up to date. Critical KPIs 100% Stability of operation environment and all components are optimal status. 98% accurate configuration database and up-to-date service information. 100% of Infra components are fully aligned with defined security measures. Zero Outage due to Infrastructure project activities. Critical success factors to deliver on mandate (competence, decisions, resources, etc) No outages and impact to all customer and revenue related or business driven systems due to infrastructure availability. Drive end to end IS/IT Infrastructure Services related to area of work Your qualifications and requirements : Degree / professional qualification in Computer Science/Computer Engineering/Information Technology or equivalent. Strong technical experience and knowledge on Complex IT infrastructure with different Hypervisor and containerization platforms, Windows, Linux, Ansible, SAN & Ceph storage, Backup and System Monitoring Tools. Good knowledge on other IT domains such as ITIL process, Network, Data Center, Database, Middleware, Security and Asset Management. 1-2 years of experience in Infrastructure Planning, Infrastructure Architecture or similar roles. 2-4 years of experience operation experience and implementing global data center solutions where trust and security are an integral part of the culture. Good business knowledge, with a deep understanding of domain architecture (business, information, application, technology.) Ability to depict the enterprise information conceptually, logically, and physically. Ability to determine the architectural implications of business requirements. Operational experience in the telecommunications industry is an advantage. ITIL or other IT Governance certification is an advantage. Ability to work in a dynamic environment with minimal supervision. Good communication and interpersonal skill. Strong initiative, self-driven, team spirit and able to work with all levels of people.

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