Job Description

Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to SME & Development teams. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required Able to work in a 24/7 shift based environment, and support implementations during bank's green zone Overseeing team member's responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs Shift accountability and ensure the high impact approvals are provided with proper risk assessment Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders Regular review of passed or partial incidents and make actionable improvement plans Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities Oversee daily shift huddle and resolve / address potential detriments and set team members accountability for various actions Job Requirements Well versed in ITIL management practices especially incident, knowledge and service level management Prior hand-on production support experience of OPEN or AS/400 Systems Good support knowledge in either one of the retail or wholesale payment or enterprise systems Willing to work in onsite 24X7 shift-support model Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe Hands-on experience in writing SQL queries and parsing logs for issue investigation Strong written, oral communication skills and able to manage user / vendor / customer Be able to work in fast pace and high-pressure working environment Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.