It Production Support Team Lead
Malaysia, Malaysia
Job Description
Malaysia
Job details Posted 27 November 2023 SalaryRM10000.00 - RM150000.00 per month LocationKuala Lumpur Job type Discipline Reference266119_1701055466
Consultant
Consultant, Technology
Featured
IT Production Support Team Lead
Job description
Responsibilities:
- To ensure the smooth functioning of applications in the production environment. This includes addressing production issues, investigating them, and providing users with feasible workarounds.
- Oversees team members\' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed upon operational level agreements (OLAs).
- Responsible for delivering start-of-day and end-of-day health proactive checks, communicating the findings to management and stakeholders.
- Regularly review resolved or partially resolved incidents and develop actionable improvement plans.
- Well-versed in ITIL management practices, particularly incident, knowledge, and service level management.
- To have prior hands-on experience in production support of OPEN or AS/400 Systems and possess strong support knowledge in either retail or wholesale payment or enterprise systems.
- Willingness to work in an onsite 24x5 shift-support model.
- Have the ability to adapt easily to different technologies and environments, including UNIX, open systems, AS/400, and mainframe.
- Hands-on experience in writing SQL queries and parsing logs for issue investigation is required.
To apply, please click "APPLY NOW" or email Sheryl Oon at Sheryl.Oon@ambition.com.my. Data provided is for recruitment purposes only *LI-IT
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
If this job isn\'t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Sign up for job alerts
If you are a human, ignore this field Create alert
You agree to our
Share this job
IT Production Support Team Lead
Kuala Lumpur Posted about 24 hours ago
Quick Links
Connect
We are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD998878
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMalaysia, Malaysia
-
EducationNot mentioned