Job Description

IT Specialist Inviso - Malaysia The Role The IT Specialist is a key member of the Inviso IT team. We are looking for a highly organized individual with the drive to use technical skills, while providing superb customer support. The position will serve as the primary resource for mid-level global end-user support, and the candidate must be able to work in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service. Key Activities

• Administration, support and configuration of Microsoft 365 and related services for staff
• Deploying and provisioning new users and equipment
• Assisting users with day-to-day account administration (lockouts, password resets, onboarding/offboarding, permissions, security)
• Monitoring and updating hardware inventory
• Providing end user training
• Understanding and prioritizing Inviso Service Center tickets
• Performing new VM and test server deployments
• Contacting and working cooperatively and professionally with external third-party vendors as needed
• Assisting with testing of new and/or updated technologies
• Assisting with development and updates of technical and support documentation
• Advising and assisting with specialized technical projects and internal audits

• 3 to 5 years of relevant experience
• Excellent oral and written communication, organizational and interpersonal skills, including appropriate and professional telephone and email etiquette
• Excellent problem-solving and troubleshooting skills
• Ability to quickly learn new technologies and develop computer/IT skills
• Experience with Microsoft 365 services
• Experience with Windows 10 or 11 in an Azure AD environment
• Able to lift up to 20 Kgs.

• Experience with a commercial ticketing system (Freshservice, TrackIT, or Service Manager)
• A+, Network+, Security+, MCP or similar certifications
• Knowledge and experience working with Intune and Azure
• Knowledge of ISO 27001 audit and controls, SecOps, Microsoft Defender and Sentinel

• 15+ years of Microsoft consulting experience
• High employee retention, average employee tenure of 5 years
• 4.8 (out of 5) star rating as a Microsoft Vendor
• Microsoft Gold Partner \xe2\x80\x93 Cloud Platform, Data Platform and Data Analytics
• WW SAM&C Partner Advisory Council Member
• WW SAM&C Contributor of the Year Award 2017
• Gartnerrecommended SAM Managed Service Provider
• BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program