Job Description

A bit about usWe are a world-leading smart mobility SaaS tech company with over 2 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? Were seeking an IT Support Administrator to assist with the IT Helpdesk environment.You want to

• Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.
• Collaborate with stakeholders to define IT project requirements, budgets, and timelines.
• Keep track of projects and initiatives to support IT Helpdesk functions and timelines.
• Assist with procurement of hardware and software for APAC region and keep records as required.
• Assist with ensuring compliance and documentation required for External IT audits such as ISO 27001, ITGC, SOX
• Understand and adhere to existing business processes and ensure these are complied with.
• Evaluating the effectiveness of current procedures and recommending improvements.
• Coordinating IT-related projects, such as system upgrades, software implementation, or cybersecurity initiative.
• Work with stakeholders to ensure that timelines are adhered to and meet stakeholder expectations.
• Coordinate functions between technical teams and non-technical business units.
• Facilitate communication with stakeholders to ensure mutual understanding and alignment across departments.
• Leveraging data analytics tools to monitor IT Helpdesk performance metrics.
• Maintain and update all records and reports and provide insights to leadership for informed decision-making.

• Tertiary qualification will be an advantage
• Strong understanding of IT Support operations.
• Vendor negotiation skills with regards to procurement
• Advanced MS Excel Proficiency.
• Experience on an IT Service Management Tool is essential
• Analytical and problem-solving skills.
• Knowledge of IT governance, compliance, and risk management.
• Excellent written and verbal communication and interpersonal abilities.

Cartrack