Job Description

How you\xe2\x80\x99ll make a difference \xe2\x80\xa6

As a Software Support Analyst, your primary responsibility will be to provide internal technical assistance and support to end-users for software applications used within our organisation.You will play a critical role in ensuring that software-related issues and business processes are promptly addressed, allowing our teams to work efficiently and effectively.

This role requires a strong understanding of software ERP (Enterprise Resource Planning) applications, excellent problem-solving skills, and a customer-centric approach to resolving software related problems. Our business has been specifically designed around our SaaS platform which allows our staff and our SaaS customers to work collaboratively 24 x 7 from anywhere in the world.

What you\xe2\x80\x99ll be doing \xe2\x80\xa6

• Working with the SaaS Platform and Customer Support Teams ensuring systems performance.
• Monitoring performance and reliability of systems, actioning incidents and accounting for business cycles.
• Providing applications support to business teams
• Performing rigorous diagnosis to support the identification of root cause of issues
• Managing security and privacy incidents pertaining to in-scope systems
• Proactively work with business leaders to document use of TechnologyOne software, and integrations to other systems
• Identify opportunities to improve business processes and system architecture via automation and the use of TechnologyOne software
• Act as a conduit between R&D, and business teams.

Your talents...

• Degree qualified in information systems and/or experience in an IT Support role
• English proficiency equivalent to International English Language Testing System (IELTS) Band 9 (formal certification not required)
• Experience in supporting ERP systems
• Expertise in Advanced Excel, BI tools, ETL, XLOne, SQL
• Broad understanding of corporate processes such as HRP, Consulting, Sales, Finance, IT
• Highly developed communication skills, including the ability to effectively and maturely communicate and negotiate in writing and verbally with stakeholders across all levels.

We value diversity and aim to create a vibrant and inclusive workforce. If you meet a number of the requirements (and not all), we encourage you to submit your application.

Who we are \xe2\x80\xa6

TechnologyOne (ASX:TNE) is Australia\'s largest enterprise software company and one of Australia\'s top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hackday!

*Applicants must have the right to work permanently in Malaysia

TechnologyOne