Job Description

IT Executive is responsible for providing first-level user support for clients on software and hardware-related issues in the office, including configuring computers, printers, scanners, video conferencing, laptops, networks, and applications. The IT Executive also maintains IT assets and liaises with vendors/suppliers to ensure the smooth operation of IT infrastructure.

Additionally, the IT Executive handles support requests from office staff, resolves network connection issues, performs software installations, and ensures the timely closure of IT service tickets.

Key Responsibilities

1. Provide first-level technical support for hardware, software, network, and application issues,ensuring positive user experience.

2. Perform laptop, PC, and iPad configuration, deployment, and replacement for new joiners and existing staff.

3. Manage IT tickets, including logging, tracking, updating, and resolving issues within defined timelines.

4. Maintain IT asset records and coordinate with vendors for repairs, procurement, and warranty claims.

5. Support IT infrastructure operations such as network connectivity, Wi-Fi troubleshooting, and basic security compliance tasks.

6. Provide on-site support across EQ (Bukit Jambul), Kampung Jawa, and Sungai Pinang as

required.

7. Perform any additional duties assigned by the IT Manager or Senior Executive.

8. Adhere to all Cybersecurity, Quality, Safety & Health, and Environmental requirements.

Qualifications

Diploma or Bachelor's degree in Computer Science, IT, or related field.

Competencies Required

Familiarity with IT support practices, including troubleshooting and ticketing systems Strong analytical and problem-solving skills. Good interpersonal and communication skills

Skills & Abilities

IT troubleshooting (hardware & software) System and hardware support Basic network & security support Experience with O365 and SharePoint Familiarity with IT ticketing systems Ability to communicate clearly with end-users
Job Type: Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Dental insurance Flexible schedule Gym membership Health insurance Maternity leave Meal allowance Meal provided Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: In person