Job Description

Hello, we are SRKK.

What we do?

We are all about helping businesses unlock their full potential with cost-effective and timely digital transformation solutions. Our expertise covers everything from modern workplace setups to boosting IT security, and we specialize in seven key areas:

Hardware/Device-as-a-Service Consultancy Modern Workplace Solutions Data Analytics and Business Intelligence AI and Cloud Modernization Managed Services IT Security and Business Continuity IT Service Management
We're looking for a dedicated and proactive

IT Support Engineer (Night Shift)

to be stationed full-time at our client's site, who is a global leader in medical technology. You will be part of a high-performing on-site support team, and your mission is to ensure prompt and professional resolution of IT issues while maintaining operational excellence in support delivery.

Key Responsibilities

Provide first-line technical support for hardware, software, network, and system-related issues. Troubleshoot and resolve user IT requests promptly in accordance with agreed SLAs. Escalate complex issues to the Team Leader or relevant departments when necessary. Assist in implementing IT best practices and suggest process improvements. Collaborate with team members and stakeholders to maintain smooth IT operations. Maintain accurate documentation of incidents, resolutions, and asset records. Support internal IT projects and initiatives as directed by the Team Leader. Stay updated on emerging technologies and actively pursue skills development.

Qualifications & Skills

Diploma or Degree in IT, Computer Science, or related field. Hands-on IT support experience preferred (fresh graduates with strong internship exposure are welcome). Proficiency in troubleshooting Windows OS, Office 365, network connectivity, and common end-user applications. Strong interpersonal and communication skills -- approachable, helpful, and patient. Ability to work independently on-site while remaining aligned with team objectives. Willingness to learn and adapt in a dynamic environment.

What We Offer

Hands-on experience in a high-performance, mission-critical environment. Guidance and mentorship from experienced team leaders. Exposure to IT best practices and process improvement initiatives. Opportunities for career growth within SRKK's digital transformation ecosystem.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Flexible schedule Opportunities for promotion Professional development Work from home
Application Question(s):

Reason of work changes : Your current location? Current salary? Expected salary?
Work Location: In person