IT SUPPORT ENGINEER Job in Intradeco Sdn Bhd

It Support Engineer

Bayan Lepas, M07, MY, Malaysia

Apply Now

Job Description

Provide end user service support and resolve problems to the end user's satisfaction. Troubleshoot end user's Computing issue, and hardware issue (PC, server, printer, etc.).. Provide troubleshooting and first-level diagnosis of IT problems Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in-first-out based on priority Manage PC setup and deployment for new employees using standard hardware, images and software Perform timely workstation hardware and software upgrades as required Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor as soon as possible Troubleshooting simple network/voice issue and report the issue to the Global IT team respectively Maintain inventory of all equipment, software and software licenses Document internal procedures, established work related procedures and Standard Operating Procedure (SOPs) Identify and escalate situations requiring urgent attention. Work with oversea IT and Support Team
Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

Health insurance Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person