Job Description

Position Title:

IT Support Engineer

Location:

Wisma Sri Wonder, Jelutong, Penang (with travel to client sites)

Working Hours:

Monday - Friday, 9:00 AM - 6:00 PM (after-hours & midnight standby required)

Benefits

Standby allowance:

RM30 per day

Fixed travel allowance:

RM500 per month

Handphone allowance:

Up to RM80 per month

Flexible benefits

and

performance bonus

Overtime pay

and reimbursement for necessary travel expenses (e.g., mileage, toll, parking) outside Penang

Key Responsibilities

Provide

2nd and 3rd-level technical support

for end users and client systems. Troubleshoot and resolve

hardware, software, network, and printer-related

issues. Set up, configure, and maintain

desktops, laptops, mobile devices, and peripherals.

Monitor and maintain

computer systems, networks, and IT infrastructure

. Perform basic troubleshooting and support for

servers, storage, backup solutions, virtualization, wired/wireless networks, and firewalls.

Manage user accounts, permissions, and access controls (e.g.,

Active Directory, email systems

). Maintain and update

IT asset inventory

and documentation. Liaise with

end users and vendors

to coordinate technical support and problem resolution. Escalate complex technical issues to higher-level support or external vendors when required. Ensure all IT support tasks are completed

within SLA

and adhere to company standards and policies.

Requirements & Qualifications

Minimum 1-2 years

of experience in IT support or a similar technical role. Diploma or Degree in

Computer Science, Information Technology

, or related field. Strong knowledge of

Windows OS, Microsoft 365, and basic networking concepts.

Basic understanding of

IT infrastructure, servers, and network systems.

Willing to

travel to client sites

and work

on standby or night shifts

when required. Excellent troubleshooting, analytical thinking, and problem-solving skills. Good verbal and written communication skills with high attention to detail.

Mandarin-speaking candidates preferred

to communicate effectively with clients and stakeholders. Strong sense of

responsibility, teamwork, and customer service excellence.

Positive attitude with the ability to work well under pressure.
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Additional leave Cell phone reimbursement Opportunities for promotion Professional development
Application Question(s):

How long is your notice period/availability to join new employment? How much is your expected basic salary?
Experience:

2nd/3rd-level technical support: 1 year (Required)
Language:

Mandarin (Required)
Willingness to travel:

100% (Required)
Work Location: In person