Job Description

Siepe is a rapidly growing, Dallas-based SaaS company, specializing in developing tech-enabled solutions for firms in the hedge fund and financial services industry. Our mission is to deliver a single source of truth from which investment managers can find strategic, actionable insights to drive competitive advantage and business growth.

We are a profitable company and offer competitive compensation and benefits while also providing an opportunity for advancement in a growing business.

We're looking for a customer-focused IT Support Engineer (Tier 1) who thrives in fast-moving environments, brings strong problem-solving skills, and can translate technical challenges into simple, effective solutions. You'll be on the front lines of supporting Siepe's internal teams and clients, ensuring seamless IT operations and delivering a professional, reliable experience that reflects Siepe's high standards.

What You'll Be Doing

+ Work with our Director of IT, IT Service Desk Manager, IT Implementation team, IT Infrastructure team, and IT Relationship Management team on supporting our clients. + Install, configure, and support local desktop applications in a Windows based environment.
+ Recommend, design, and implement configured solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space.
+ Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process.
+ Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs.
+ Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required.
+ Perform nightly system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary.
+ Execute routine overnight maintenance tasks as directed by the infrastructure team, ensuring adherence to standard operating procedures and change management processes.
+ Coordinate escalations by contacting on-call team members or responsible personnel in the event of critical incidents requiring immediate attention.

What You'll Bring

+ Bachelor's degree in information technology, Computer Science, or related discipline; or equivalent work experience. + 3+ years of experience in IT Support, Managed Services, or Help Desk environments.
+ Strong knowledge of Microsoft operating systems (Windows Server 2016/2019/2022, and Windows 7, 8.1, 10 and 11 is required).
+ Experience with Microsoft 365, Active Directory, and Azure Active Directory.
+ Familiarity with cloud technologies (AWS, Microsoft Azure) and SaaS platforms.
+ Experience with scripting (Batch, PowerShell).
+ Basic networking and infrastructure troubleshooting (firewalls, connectivity, wireless access points).
+ Strong communication skills with the ability to clearly document and explain solutions.
+ Self-motivated, proactive, and able to work independently as well as in a team.
+ Must have current and ongoing authorization to work in Malaysia without the need for visa sponsorship, now or in the future.
+ Basic networking skills and infrastructure skills - e.g. configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup.
+ QuickBooks experience.
+ Bloomberg experience.
+ Software Deployment experience.
+ Cloud VOIP experience.
+ In-depth knowledge of supporting Excel and add-ins a plus.
+ Self-motivated, self-starter, and challenge-seeker.
+ Microsoft Active Directory: Create AD users, groups and group policies with minimal guidance, ability to add workstations to domains and to manage file server shares and permissions, proficient with troubleshooting Users, Groups, GPOs proficiency.
+ Microsoft Azure Active Directory: Azure AD Connect, Conditional Access Policy creation, deployment and management proficiency.
+ Microsoft 365: Creation and management of users and groups, Microsoft Endpoint/ Intune, Microsoft Cloud Solutions Provider Console (CSP) proficiency.
+ Amazon Web Services (AWS): AWS Workspaces, Security Groups, LightSail proficiency.
+ ConnectWise Manage: ConnectWise User Centric proficiency.
+ Cisco Products: Cisco Meraki, Cisco Umbrella proficiency.
+ Ubiquiti UniFi Products: UniFi Management Console proficiency.

We are proud to offer a comprehensive benefits package that supports your well-being both inside and outside of work. Enjoy annual leave days, higher EPF contribution, and bonus opportunities, as well as access to our learning & development program to help you grow your career. Additional perks include daily catered lunches, monthly celebrations, quarterly offsite events, and annual holiday parties. We also provide a generous employee referral program. Join us and be part of a company that invests in your success and values your contributions!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.