Job Description

Level 2

Administrative Tasks

Raising Sourcing Requests for new Application Solutioning Requests Support Half Yearly User Access Review (User to Role and R2F) Support Tri-annual Privilege Access Activities ("PAA") review Support Annual Account Review Monthly / Weekly Incident Summary Reporting Together with the client to responds to IA, PWC and other Auditor's Audit RFI (Request for Information) Together with the client to respond to queries from compliance and authorities related to system behaviors and Statement of Non-Compliance (SONCs) from past incidents Together with the client to conduct Annual DR Activity (Azure) Together with the client to conduct Quarterly Review L3 contractors passes validity

Incident Handling / Support (Refer to Appendix C2 for more details)

Receive calls from BUs and IT Service Desk for incident escalated to L2 (based on SDR) Log incident ticket to Remedy when BU report incident directly Manage and respond to Business User's direct incident reported (together with client to optimize the ticket workflow) Implementation of straight forward solution, work around and known fix for common issues Escalate issues to L3 when workaround or fix is not available Activate P2 procedure when needed, owning the incident as incident manager Timely update of incident status & close incidents in remedy

Service Requests

Prepare Access Privilege Matrix ("APM") Requests for BUs Guide to raise System Access Request Forms Data extraction Requests System Data Information requests from BU to Server/Database Renewal of SSL Certificates Architecture Diagram Review (Liaise with Azure to supply Architecture) Support monthly & quarterly systems Health check maintenance

Problem Management

Log problem ticket in Remedy Timely update of problem ticket Root cause analysis Follow up and schedule the problem fix

Change Request (Existing SIT, UAT, Production configuration change excluding new project and new functionality requirement)

Raise Change Request, follow up with implementation Seek various CR Approval Execute the change request (raise request on PAPM and deploy after CR is approved) Ensure the Change Request follows and comply with Change Request Policy Follow up on Change Request Closure

Projects / ASRs

Initiate BU Engagement on ASRs and Requirements Gathering Coordinate and monitor the implementation of key milestones of each projects / ASRs Monitor all Project Documentation Requirements and any Go Live Activity Checklist requirements

UAT Support (Existing UAT configuration change excluding new project and new functionality requirement)

Arrange UAT session with Business Users. Prepare UAT data and test scripts Coordinate UAT with subsystems Follows up closely on UAT Result and Signed Off Conduct Performance Testing on bulk data patching in Production Clone database Run scripts in production after DB cloned Run Stored Procedures(SP) and newly enhanced SP after DB cloned

Systems Maintenance and Jobs Monitoring

Perform daily batch jobs monitoring and attend to failed jobs actively Maintain the Production platform version information, and plan release upgrade implementation

Project Deployment / Releases

Together with the client to complete Go-Live Checklist, IT Security Checklist, IT ID Admin Checklist Together with the client to perform Risk Assessment such as identifying risks on the planned release and impact to its current operation (if existing)

AMS workflow / Process Improvement Innovation Proposal

Supply the mechanism and proposal about the monitoring tool enhancement or system process enhancements requests by BU or L2 Supply the proposal about the system automated jobs ,auto regression process as required by projects or process enhancements

Level 3 Support

Respond to L2's escalated incident according to SLA Respond to L2's Enquiries and Service Requests according to SLA Support L2 in responding to queries from authorities/auditors related to system behavior and non-compliance incidents Support L2 on System Maintenance and/or other Major System Activities (e.g. DR, CRA Walkthru, etc) Comply with the L2's authorities and/or Compliance Policy Requirements Comply with L2's implemented Service Management Process Conduct RCA with L2

Administrative Task

Respond to L2's request of reports (INC, SRs, ASRs, etc) Prepare Document Guides, User Guides and other documents required by System and/or the client

UAT Support

Arrange UAT sessions with Business Users Ensure to secure the UAT Sign Off on time

PAMS Specific Tasks

Liaise with OTA for API onboarding Provide OTA the necessary API documentation or postman scripts Guide OTA on how to use the API Answer OTA questions about the API Assist existing OTA with API troubleshooting Update API documentation if the documentation is unclear Generate SIT, UAT and PROD key and send to the OTA for connectivity setup Creating SIT TA user login account and tag offers in SIT to facilitate onboarding OTA SIT testing Coordinate with BU to create the UAT TA user login accounts and tag offers in UAT Verify OTA SIT & UAT purchases in PAMS and that the transaction received in PAMS is good Check on the issues when OTA encounters during their development, SIT, UAT & PROD
Job Type: Full-time

Pay: RM5,000.00 - RM8,000.00 per month