Job Description

:

IT Support

Position Overview

The IT Support staff will be responsible for providing technical assistance, maintaining IT infrastructure, and ensuring smooth operation of company systems. This role includes troubleshooting, supporting staff, and maintaining critical services such as email and networking.

Minimum Qualification

- At least a Diploma in Information Technology, Computer Science, or a related field.

- Fresh graduates are encouraged to apply.

- Higher qualifications (Bachelor's degree or above) will be an added advantage.

Key Responsibilities

- Provide day-to-day technical support to staff, including troubleshooting hardware, software, and network issues

- Install, configure, and maintain IT systems, applications, and equipment.

- Maintain and administer company email systems (accounts, access, troubleshooting).

- Monitor and maintain networking infrastructure (LAN, WAN, Wi-Fi, firewalls, routers, switches).

- Ensure IT systems, servers, and security tools are functioning properly.

- Assist in the implementation of IT projects, upgrades, and system improvements.

- Maintain accurate records of IT assets, licenses, and system documentation.

- Ensure data security and compliance with company IT policies.

- Collaborate with vendors and external service providers when necessary.

- Prepare periodic reports on IT system performance and incidents.

- Perform other related tasks as assigned by management.

Skills & Competencies

- Strong knowledge of hardware and software troubleshooting.

- Practical understanding of email administration and networking concepts.

- Familiarity with operating systems (Windows, macOS, Linux) and common business applications.

- Ability to work independently and as part of a team.

- Good communication skills in English and Bahasa Malaysia.

- Analytical thinking and problem-solving skills.

- Proactive, disciplined, and eager to learn new technologies.

Preferred Attributes

- Willingness to adapt to new systems and processes.

- Strong sense of responsibility and attention to detail.

- Positive attitude and commitment to continuous improvement.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person