Job Description

• Company Activities (Team Building, Outings, Social Gatherings) & Company Trip
• Staff Appreciation & Rewards

Requirements

• Educational Qualifications:

• Must possess at least a Diploma or Degree in IT or a related technical field.
• Experience:

• Practical experience in a help desk or customer support role is preferred.
• Fresh graduates are highly encouraged to apply and will be given comprehensive training.
• Technical Skills:

• Familiarity with support ticketing systems and customer support software.
• Proficient in using various system software and applications.
• Customer Service Skills:

• Strong customer and service orientation, with a pleasant and approachable personality.
• Excellent communication skills, able to interact effectively at all levels.
• Work Ethic:

• Ability to work independently with minimal supervision, demonstrating strong self-motivation.
• Proven problem-solving skills with a focus on delivering high-quality solutions.
• Adaptability:

• Ability to adapt and remain effective in challenging situations and a fast-paced environment.
• Language Proficiency:

• Fluent in both Bahasa Malaysia and English, with strong verbal and written communication skills in both languages.
• Team Collaboration:

• Ability to work well within a team, contributing to a collaborative and supportive work environment.

Responsibilities

• Customer Assistance:

• Provide expert help and answers to customers regarding OnPay system issues by identifying problems, conducting research, and offering clear, step-by-step guidance.
• User Empowerment:

• Guide users to enhance their productivity and efficiency, ensuring they make the most of the OnPay system\'s features.
• Training Development:

• Support the development of comprehensive training programs to educate customers on the optimal use of the OnPay system.
• Problem Resolution:

• Address and resolve customer issues by recommending appropriate products, services, or procedures that meet their needs.
• System Evaluation:

• Assess system-related problems and suggest enhancements to improve user experience and system functionality.
• Customer Relationship Management:

• Act as a dedicated representative of OnPay Solutions, maintaining and fostering positive relationships between the company and its customers.
• Cross-Department Collaboration:

• Work closely with other departments to resolve emerging issues involving customers, ensuring a seamless and satisfactory resolution process.
• Continuous Improvement:

• Continuously evaluate and suggest improvements to existing support processes and tools, enhancing overall customer satisfaction.

• Additional Responsibilities:

• Undertake any other duties as assigned from time to time, contributing to the overall success of the customer support team and OnPay Solutions.

Benefits

• Competitive Salary: We offer a competitive salary package, commensurate with your skills and experience.
• Flexible Working Hours: Enjoy flexibility in your working hours, allowing for a balanced work-life integration.
• Supportive Work Environment: Work in a collaborative atmosphere with experienced and enthusiastic colleagues.
• Career Development Opportunities: We provide various training and development programs to help you enhance your skills and advance your career.
• Comfortable Office Facilities: Our office is equipped with modern amenities for your comfort and productivity.
• Health and Medical Benefits: We offer health plans and medical insurance to ensure your well-being.
• Free Snacks and Drinks: Enjoy a variety of snacks and beverages provided in the office.
• Employee Welfare Programs: Participate in various welfare and recreational activities organized by the company.
• Opportunities to Work on Exciting Projects: Engage in innovative and challenging projects that inspire and motivate.
• Paid Annual Leave and Sick Leave: We provide paid annual leave and sick leave to ensure you have sufficient rest.

Additional Benefits

• EPF / SOCSO / PCB

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