Job Description

Responsibilities

Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.

First point of contact for users for issues concerning their computer systems and equipment.

Require to traveling for onsite or remote support multiple site office or server location.

Installing or helping company to deploy new hardware, software, and networking systems.

Diagnosing and troubleshooting hardware, networking, and software issues.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

Proposing simple and effective solutions.

Providing basic hardware and software training.

Maintaining good users' relations.

Preferred qualifications:

Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO.

Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals.

Competent at documenting and maintaining standard/applications operating procedures

Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues.

Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment

Has passion for technology and wants to make a difference with technology solutions

Possess the ability to learn and work on changing and emerging technologies.

Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Minimum qualifications:

Diploma or degree in Computer Sciences, Information Technology or a related field preferred.

In-depth knowledge of computer hardware, software, and OS (Windows & Linux)

Hands-on experience in Windows server administration and basic knowledge in Linux server administration

Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting.

Experience in prioritize and manage the workflow.

. Full Time Positions base in Bayan Lepas, Penang

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Additional leave Dental insurance Flexible schedule Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person