It System Support
Job Description
The Role: The incumbent is responsible for assisting the IT head or team in the facilitation, coordination, implementation, execution, control, and completion of marketing projects in line with business needs, while remaining aligned with the organization's strategy, commitments, and goals. Job Responsibilities: The position requires strong attention to detail, operational task management, and problem-solving abilities. Provide 1st and 2nd level application support for operational systems, adhering to Standard Operating Procedures (SOP) and Service Level Agreements (SLA). Address complaint tickets, clarify issues, and identify the root cause of complaints. Escalate unresolved issues to relevant project team leaders. Guide users on workarounds for common issues. Perform data uploading, import/export, and patching as required. Conduct data analysis and generate statistics for management use Requirements: Bachelor's Degree, Diploma, or Professional Certificate is required. A minimum of customer service experience is preferred. Ability to work in Penang or Petaling Jaya. Willingness to work shifts, including weekends and public holidays. Proficiency in English and Chinese, as the role involves communication with clients. Fresh graduates are encouraged to apply.
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Job Detail
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Job IdJD1085550
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 5500 per month
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned