Job Description

• Minimum 1-2 years of experience in IT (software & hardware) technical support
• Technical skills and knowledge of computer systems, networks, servers, and software
• Excellent verbal and written communication skills in Mandarin
• Ability to troubleshoot and resolve technical issues
• Adaptability, strong communication skills, and the ability to work efficiently under pressure are crucial for this post
• Strong problem-solving skills are essential in this role

Responsibilities

• Perform hardware and software maintenance which includes of installing, configuring and maintaining computer systems, servers, and updating software as needed.
• Provide technical support to end users for hardware, software and network related issues. Perform troubleshooting and resolve technical problems in a timely manner.
• Maintaining network infrastructure, ensuring connectivity and optimal performance. Implement and manage security measures to protect against unauthorized access.
• Coordinate and execute system upgrades and installations, and ensure compatibility and proper functioning of new hardware and software.
• Implement backup solutions to protect critical data. Develop and execute data recovery procedures when necessary.
• Enforce and monitor security protocols to safeguard IT system and data, and stay updated on security trends.
• Provide training to end users on IT systems and best practices, while create documentation for common issues and solutions.
• Monitor system performance and take proactive measures to optimize efficiency.
• Collaborate with other departments or external vendors as well as participate in project teams for IT related initiatives. Maintain accurate records of system configuration, changes and maintenance activities.
• Create and update documentation for IT processes and procedures, and keep track of hardware inventory, including procurement and equipment.
• Provide remote support to end users as needed.

Benefits

• Year-end bonus
• Long service award
• Medical claim

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Performance Bonus
• Overtime Pay

SkillsHardware Troubleshooting Software Installation Networking Fundamentals Operating Systems KnowledgeImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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