Itsm Maintenance Support
Bangsar South, M14, MY, Malaysia
Job Description
ITSM Maintenance Support
Key Responsibilities
Provide
daily support, administration, and maintenance
of ITSM platforms such asBMC Remedy, BMC Helix, and ServiceNow
. Monitor and manageincidents, service requests, and change tickets
to ensure timely resolution within SLA targets. Performroot cause analysis and troubleshooting
to resolve system or process-related issues. Conductregular system health checks, patch updates, and configurations
to ensure stable ITSM operations. Supportintegration and automation activities
between ITSM tools and other enterprise systems. Develop and maintainoperational documentation
, including configurations, knowledge base articles, and standard operating procedures. Collaborate with internal IT teams and external vendors to ensure effective issue resolution and process alignment.Requirements
Bachelor's degree
in Computer Science, Information Technology, or a related field.3-5 years
of hands-on experience with ITSM platforms (BMC Remedy, BMC Helix, or ServiceNow). Solid understanding ofITIL frameworks
(ITIL certification preferred). Proven experience insystem administration, configuration, and maintenance
of ITSM applications. Stronganalytical, troubleshooting, and problem-solving
skills. Excellentcommunication skills
in English; proficiency inMandarin or Cantonese
is an advantage. Positive, proactive, andcustomer-focused mindset
with the ability to thrive in a dynamic environment. Familiarity withOracle JDeveloper
for system customizations and extensions is a plus. Exposure toITIL-based support processes
or application maintenance frameworks preferred.Job Type: Full-time
Pay: RM5,000.00 - RM6,000.00 per month
Experience:
ITSM platforms (BMC Remedy, BMC Helix, or ServiceNow).: 2 years (Required) ITIL framework (ITIL certification preferred).: 1 year (Preferred) deploying, configuring, and integrating ITSM tools: 2 years (Preferred)
Language:
Mandarin (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1221138
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangsar South, M14, MY, Malaysia
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EducationNot mentioned