Job Description

You Lead the Way. We\'ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwa You Lead the Way. We\'ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\'ll learn and grow as we help you create a career journey that\'s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\'ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company\'s success. Together, we\'ll win as a team, striving to uphold our and powerful backing promise to provide the world\'s best customer experience every day. And we\'ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. We are seeking for passionate, energetic, and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Disputes Team within the Customer Engagement Network (CEN) KL. CEN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through backend processing supporting card member disputes. Key Responsibilities Pre-defined actions of certain types of claims chargeback\'s under clearly defined criteria and high volume resolving complex issues (cardholder and merchant claim, internal inquiry) on cardholder\'s or merchant challenge. Provide optimum services to cardholders and merchants and delivering flawless quality in accordance with police and procedures. Handle reporting, adjustments reconciliation and team case distribution. Requirement Fluency in speaking, reading, and writing English and Japanese with JLPT 2 or above. Minimum of bachelor\'s degree. A customer centric, can-do attitude for customer. Able to deliver result in accordance with policy and procedure. Good PC skills. Pro-active team player. Flexible to work shifts hours as well as weekend & India public holiday when necessary. Additional Details: Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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