Job Description

Who are we?
We were founded over 27 years ago and is the world\'s largest Education Seminar company. Annually we host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, USA, Europe, Middle East, South America, and the UK. We have empowered over 350,000+ entrepreneurs alone and have impacted 12 million people over its history. We provide the key to personal and business success, our Company creates life changing experiences with the worlds best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sport & Entertainment and more.


As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone call, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Japanese language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets and ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Native Japanese speaker, able to converse in English and have excellent written and verbal communication skills in both required languages.
• Experience in Customer Service
• Earned a Bachelor\'s Degree
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
Monday - Friday | 5 working days | 9am - 6pm

Remuneration
Total Package up to MYR 9,000

Consultant in Charge
Phoebe Loke | phoebe.loke@hunters-in.com | 016- 211 7443

Hunters International