Responsibilities: \xc2\xb7 Serve as the overall SPOC for HR-related concerns for JAPANESE employees \xc2\xb7 Drive employee awareness of company rules and regulations, and HR guidelines \xc2\xb7 Collate and manage documentations needed for administrative hearings and evidences \xc2\xb7 In partnership with Operations, conduct reviews and performance management/coaching with employees who are deemed underperforming with the goal of increasing productivity and job security \xc2\xb7 Bridge the gap between Human Resources, Delivery and Support groups by establishing and maintaining communication lines \xc2\xb7 Communicate with Delivery and Department Heads regarding the specific challenges of each, and devise plans and activities with the goal of curbing attrition and employee dissatisfaction \xc2\xb7 Take part in performance management reviews \xc2\xb7 Conduct Root Cause/Deep Dive Analysis on major causes of employee attrition and dissatisfaction Qualifications \xc2\xb7 College Graduate in any field; Preferably of a Human Resources-related course (ie Psychology, Sociology, Human Resource Management) \xc2\xb7 Minimum of 4 - 5 years\xe2\x80\x99 experience as HR Generalist. \xc2\xb7 Working knowledge in other facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement, et al) \xc2\xb7 Extensive knowledge and experience on corporate compliance and labor laws \xc2\xb7 DOLE Compliance, OSH, Labor Law/ BWC, Government Benefits and Compliances \xc2\xb7 Thorough understanding of Discipline Management \xe2\x80\x93 SCM/NTE, NOD, PS \xc2\xb7 Functional understanding of Performance Management \xe2\x80\x93 Regularization Reviews, PIP, Annual Review \xc2\xb7 Process oriented \xe2\x80\x93 has proven track record of innovations and process improvement initiatives \xc2\xb7 Very good knowledge on the BPO/IT industry standards \xc2\xb7 Ability to work independently \xc2\xb7 With excellent written, verbal and presentation skills in Japanese and English \xc2\xb7 Able to relate to various levels of the organization Job Type: Permanent Salary: Up to RM10,000.00 per month Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

• Health insurance