Job Description

Responsibility :

As a

Call Center Executive

, you will be the first point of contact for our valued

banking customers

. Your primary responsibility is to deliver exceptional service,

answer inquiries

,

resolve issues

, and

promote

our banking products and services.

Training

will be provided by the bank.

To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries. To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals. To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention. To accurately record customer interactions and transactions while maintaining confidentiality and data security. To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions. To work collaboratively with team members to achieve customer service goals and provide seamless support.

Location:

Jalan Raja Laut / Jalan Ampang, Kuala Lumpur (Near Public Transport)

Requirements

Fresh graduates

with Degrees / Diplomas are encouraged to apply.

SPM with 2 years

of Call Center/ CS Experience (Must have credit in Maths and English).

SPM Holders

without experience (Must have credit in Maths and English) Good command of

English

and ability to interact with all levels in the organization. Must be willing to work on

6 months Contract

,

with potential to be converted as UOB Permanent

Working hours -

8 am to 11 pm

(

Rotational

9 Hours shift between this time) This Job role is for

Junior candidates

only-Preferably below

35 years old

Immediate Joiners ONLY

Benefits

8 off days per month Training will be provided for 3 weeks Banking Industry Additional Benefits Near to Public Transport Training Provided Shift Allowance Annual Leave EPF / SOCSO / PCB Medical Insurance Overtime Pay
Job Type: Contract
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person